complaint·December 6, 2024

The investigation revealed the following: Allegation: Staff does not accord resident privacy. It is alleged that staff are spying on residents and access the roof when spying. LPA interviewed 5 staff and 5 out of 5 staff denied the above allegation. Staff stated that they always announce themselves before entering a room and have never observed any suspicious spying activities from staff or residents. Staff stated they do not access the roof for unnecessary reasons, and access to roof does not happen often. LPA interviewed 7 residents and 6 out of 7 residents denied the above allegation and stated that they do not feel that their privacy is being invaded by staff. Residents confirmed that staff always announce themselves before entering their rooms and will not enter if they are asked not to. Allegation: Staff does not accord resident respect. It is alleged that staff (S1&S2) harass R1 by making unnecessary noise at night in efforts to be disrespectful towards resident. LPA interviewed 5 staff and 5 out of 5 staff denied the above allegation. S1 confirmed there aren’t any renovations going on where there will be excessive noise and that they have never intentionally made noise to upset residents, S5 confirmed that they do not make unnecessary noise to upset residents nor do they spy or have seen other staff spy on residents. All staff confirmed that if a resident resides on the first floor there may be noise heard as there is a second floor and some residents have trouble sleeping, causing noises of the elevator, going up and down stairs or moving about in their rooms. LPA interviewed 7 residents and 6 out of 7 residents denied the above allegation. Residents stated that sometimes they can hear noise and its believed that the noise is coming from residents that reside on the 2nd floor dragging their walkers through the halls or in their bedrooms, but the noise isn’t excessive and have no complaints. Based on statements and interviews conducted with Staff and Residents, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided to Administrator.