complaint·August 28, 2025

Regarding allegation: Staff did not maintain a comfortable temperature for residents in care. It is alleged that the outside temperature was 90 degrees F, but inside the facility, it felt like 95 degrees. Facility resident asked staff to turn the air conditioning on, but staff did not turn the air conditioning on. The investigation revealed that interviews with seven (7) out of seven (7) staff denied the above allegation. Seven (7) out of seven (7) staff confirmed that facility’s protocol is to report air conditioning concerns to front desk office and staff will be instructed to turn air conditioning on or adjust thermostat settings. Administrator Giron explained that a single air conditioning unit may provide air conditioning up to ten rooms and/or common areas. A single thermostat controls the temperature setting for up to 10 rooms and/or common areas. Administrator Giron explained that depending on residents, some might feel too hot or too cold, but the facility accommodates each resident by providing fans or portable heaters for each room. Interview with residents revealed that eight (8) out of nine (9) residents denied the above allegations. The residents confirmed that the room temperature is comfortable, including during the summer. The residents confirmed that the administration provides fans or heaters when temperature setting in the room is not comfortable for them. LPA measured the temperature of thirteen (13) resident rooms and common areas, and the temperature readings were in the range of 68-85 degrees F as per Title 22 regulations. LPA observed various rooms equipped with portable heaters or fans. LPA observed some residents using heaters and fans in their rooms. Based upon the investigation, resident and staff interviews, and LPA observations, there was no evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held with Administrator Ana Giron, and findings were discussed. A copy of the report was provided.