complaint·October 9, 2025

Allegation: Staff did not provide medication assistance to resident in care. It was alleged that R1 asked staff for their prescribed medications, but staff refused to provide them to resident. Interviews conducted with Administrator and staff revealed that facility residents receive their medications on a daily basis as prescribed by their doctor. Facility staff stated that they didn't refuse to assist residents with any medical needs. They always assist residents with their medications, and the medications are given to residents as prescribed by the doctor. interviews revealed that some residents are independent and prefer to handle their own medical needs, R1 is one of them. However, there is an in-house primary physician who visit residents on a monthly basis and this option is offered upon admission. R1 was moved to the facility on 09/15/25 and expressed to staff that they have their own primary doctor and will continue to see them (R1 responsible for own self). Staff obtained the provider information and called the clinic to get updated information and medication orders for R1. After several unsuccessful attempts to get hold of someone from the clinic, staff spoke with R1 and recommended to see one of facility providers and explained that R1 need to be seen by doctors to get their medications. R1 agreed to see an in-house doctor, but when R1 was seen on 10/01/25, R1 mentioned that they have an appointment to see their own doctor on 10/03/25. In house doctor told R1 that it is fine but meanwhile he will prescribe medications so R1 won't be without medication. Interviewed R1 stated that they was not able to contact their own primary doctor since 10/03/25. R1 stated that he/she is getting their medications and facility staff help with medical needs. Interviewed residents stated that facility staff assisted them with medications and didn't refuse to provide medications. They stated they don't have any concerns about this matter. Based on statements and interviews conducted with staff and clients, review of records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided to Administrator Ana Giron.