complaint·January 22, 2026

On today's visit LPAs Mallett and Baptiste toured the physical plant along with Assistant Administrator Becerra, including a tour or Room #7, common area and outside courtyard. LPAs did not observe any health and safety concerns. LPAs interviewed Administrator Giron, four (4) staff and two (2) additional residents. LPAs obtained staff and residents' roster, maintenance records, vendor estimates for repair and incident report dated 11/23/23 regarding Resident #1's behaviors. It is alleged that the facility is in disrepair, a resident's room has a broken window and broken floor tiles which the facility has not repaired in about six months. Interviews with seven staff revealed that one of seven staff was aware of Room # 7 having a cracked window around November 2025. One of seven staff reported of being aware of the cracked window in Room #7 for about a month. Five out of seven staff were not aware of the facility being in disrepair. Interviews with nine of ten residents revealed that the facility is in good repair and if repairs are reported to staff, repairs are made within 24 hours. One out of ten residents interviewed reported that a resident's room has had cracks in the window for several years, and staff replaced a few broken tiles, however the tiles are mismatching. Administrator stated the facility has obtained two estimates to repair the cracked window in Room #7. The Administrator stated they observed the cracked window in early November 2025, and the window has not been repaired. However the cracked window does not pose an immediate danger to the residents. On today's visit, LPAs Mallett and Baptiste observed that in Room #7, the exterior window pane on the lower right side contained several cracks that traveled through out the window. Based on LPAs observations, interviews with staff and residents, review of pertinent documents, the preponderance standard of evidence has been met. Therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22 are being cited on the attached LIC 9099-D. Exit interview was conducted with Administrator Giron and a copy of the Licensing Report along with Appeal Rights were given at the time of the visit and were discussed.