complaint·March 3, 2022

Interviews with Administrator revealed the room for R1 was held from 01/18/22, until 02/06/22 in which it was informed by the family member, that R1 would not be returning back to facility. A prorated amount of $3450.00 was issued by check, dated 02/09/22 and mailed to the address listed of the Power of Attorney (POA) on 02/10/22. Administrator provided LPA with copies of text messages. LPA observed Text messages between Administrator and Family Member in which the Administrator provided a screens shot of the check, and Invoice as proof of attempted mailed check. LPA compared the address in which the check was mailed, to the address listed for POA, check was mailed as it was listed. LPA observed in text message screen shot, an envelope addressed to the POA with a yellow label dated 02/17/22 indicating “Return to Sender No Such Number, Unavailable to Forward.” Administrator stated that they use a Po box which is listed as the sender and did not see that the check was returned until 02/23/22. Observation of Text messages between Administrator and family member were observed of Administrator asking the family member for a correct address to re issue the check. Administrator stated that they have not received a response from R1’s POA, or Family member for use of a correct address. Administrator stated they are not intentionally trying to withhold refund. Based on LPA Interviews, Record Review, and Observation the Department finds that “Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.” An exit interview conducted, and a copy of this report provided.