complaint·March 20, 2025

The investigation revealed the following: The investigation revealed the following: Regarding the allegation, " Staff does not provide a variety of food.", it has been alleged that a resident was not served their request during their breakfast visit. On 03/20/2025, between 8:37am-1pm, CCLD interviewed residents #1-9 (R1-R9) and five (5) out of nine (9) residents interviewed do not agree with the allegation. On 03/20/2025, between 1pm-4pm, CClD interviewed Staff #1-3 (S1-S3) and three (3) out of three (3) staff interviewed denied the allegation has taken place. Record reviews revealed that there are two choices of food available for the meals of lunch and dinner, and that Milk or other beverages are provided during meal times. CCLD reviewed six (6) staff certificate of training under Food Safety Training & Certification, all which are valid and that the nearest certificate to expire is August 06, 2025. The " Dietician's Consultant Report" (dated 02/19/25) rated the facilities' kitchen as valid under the Dietician inspection and that the Dietician visits the facility monthly and that the facility was last visited on 03/19/25. CCLD also observed that the seating in the dining room is arranged and that each resident has a label of their name on their chair. Furthermore, each resident with a special diet has their special diet paperwork, under their seat's glass tabletop, to ensure staff are made aware of each resident's special diet. Based on interviews, record reviews and CCLD's observation, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. There has been zero deficiencies cited during today’s visit. An exit interview was held with staff one, Linda Cardenas (S1) Administrator, and a copy of this report has been provided.