complaint·April 30, 2025

Record reviews have revealed that a pest control service conducts semi-monthly visits. The monthly reports have not made any note for the room in question, nor any mention of bedbugs. Between 09:00AM and 10:00AM, LPA checked rooms twelve (RM12), 16 (RM16), 17 (RM17) & 19 (RM19) and no insects were observed to be present within the rooms or on the bed(s). Between 10:00AM & 12:00PM LPA interviewed R1-R5, R6 denied LPA's interview. Five (5) out of five (5) residents (R1-R5) have not agreed the allegation has taken place. Between 12:00PM and 1:00PM, LPA interviewed S1-S5. All five (5) staff (S1-S5) have not agreed the allegation has taken place. Based on record reviews, interviews and observations conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, the re is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation, “Facility has lice.” It has been alleged that a resident was observed to have lice, which led to a concern for resident's neglect. On 04/30/25 a wellness check was completed by community care licensing division’s (CCLD) LPA. Record reviews have revealed that a pest control service conducts semi-monthly visits. The eight (8) monthly reports have not made any note for the room in question, nor any mention of lice. Between 09:00AM and 10:00AM, LPA checked rooms twelve (RM12), 16 (RM16), 17 (RM17) & 19 (RM19) and no insects were observed to be present within the rooms or on the bed(s). Between 10:00AM & 12:00PM LPA interviewed R1-R5, R6 denied LPA's interview. Five (5) out of five (5) residents (R1-R5) have not agreed the allegation has taken place. Between 12:00PM and 1:00PM, LPA interviewed S1-S5. All five (5) staff (S1-S5) have not agreed that the allegation has taken place. Based on record reviews, interviews and observation conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation, “Staff do not ensure that resident's hygiene needs are being met while in care.”. It has been alleged that residents were not provided a suitable hygiene plan. Record reviews have revealed that the facility follows a Monday-Sunday morning shift shower schedule, noting the resident in question is marked to receive a shower three times (3x) per week (/week). Care logs of residents have revealed that the resident in question receives a shower 3x/week. Between 10:00AM & 12:00PM LPA interviewed R1-R5, R6 denied LPA's interview. Four (4) out of five (5) residents (R1-R4) have not agreed that the allegation has taken place. Between 12:00PM and 1:00PM, LPA interviewed S1-S5. All five (5) staff (S1-S5) have not agreed the allegation has taken place. Report continues, see LIC9099-C. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation, “Staff do not ensure that resident's diapering needs are being met while in care.”. It has been alleged that residents were not provided an incontinence plan. Record reviews have revealed that the facilities' Care logs of residents (dated 04/01/25 - 04/29/25) have displayed the resident in question to have received incontinence checks within a two-hour interval . Between 10:00AM & 12:00PM LPA interviewed R1-R5, R6 denied LPA's interview. Four (4) out of five (5) residents (R1-R4) have not agreed that the allegation has taken place. Between 12:00PM and 1:00PM, LPA interviewed S1-S5. All five (5) staff (S1-S5) have not agreed the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. There has been zero deficiencies cited during today’s visit. An exit interview was held with staff one, Linda Cardenas (S1) Administrator, and a copy of this report has been provided.