complaint·July 1, 2024

When LPA asked staff how often is the facility cleaned, (3) out of (3) staff stated that the facility is cleaned daily and that it is deep cleaned every Friday. (3) out of (3) staff stated that the facility is not overcrowded and only the allowed residents are here. LPA interviewed R1 and attempted to interview R2. R1 stated that they are very comfortable living here at this facility and that staff make sure to always keep it clean and sanitary. R1 also stated that they have never had a problem with the facility not being clean or being overcrowded. LPA Gonzalez and Licensee, Vicenta Mendoza toured the facility inside and out. LPA did not observe the facility to be overcrowded. LPA observed the facility to be clean and sanitary. Regarding the allegation “Staff did not ensure that the facility was kept clean,” based on LPA observation and interviews conducted, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiency was cited for this allegation. An exit interview was conducted, and a copy of this report was left with Licensee, Vicenta Mendoza.