complaint·August 30, 2021

It is alleged Facility staff increased the residents rent without proper notice. On 04/30/2021 LPA Calderon interviewed witness 1 who confirmed that facility had increased service fees for resident 1 diet plan by $500.00 per month starting 1/15/2021. On 04/30/2021 LPA Calderon reviewed emails from Administrator Laura Martz stating she would refund residents account but has not done so at this time. On 04/30/2021 LPA Calderon reviewed admission agreement and confirmed per agreement that diet plan is part of the service charge and that the facility violated the agreement and could not charge the additional amount of $500.00 per month. On 05/10/2021 LPA Calderon reviewed invoices, emails that confirm the facility agreed that additional charges were not in line. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is substantiated. Deficiencies cited under California Code of Regulations, Title 22, Division (6) and chapter (8) are being cited on the attached LIC 9099D. A telephonic exit interview was conducted, appeal rights discussed with Administrator Laura Martz, and a hard copy was provided by hand for facility records