complaint·October 24, 2024

Allegation: Staff are not properly cleaning the floors The complaint allegation alleges that staff spray the floors with cleaning product and then uses a dust mop to wipe, the floors are cleaned once a week, and resident contracted bacteria on foot due to floors not being cleaned. During the facility inspection, the Department observed the facility to be clean and sanitary. All floors and walls were observed clean and in good repair. During interviews with Staff S1-S3, were asked how often the floors are cleaned, three (3) out of three (3) stated the floors are cleaned daily and multiple times if needed. Additionally, during interviews with Staff S1-S3, were asked how they clean the floor, three (3) out of three (3) stated they use a mop and a cleaning solution with bleach. During interviews with Residents R1, R2, and R4, where asked if the floors in the facility are kept clean, three (3) out of three (3) stated yes, the floors and the facility are clean. During an interview with a Resident R3's Responsible Party (W1), was asked if the floors in the facility are kept clean, they stated the whole facility is clean. Allegation: Staff did not ensure the facility is free of pests The complaint allegation alleges that the facility has cockroaches. During the facility inspection, the Department did not observe any insects or residue of insects in the facility. During record review, the Department received and reviewed copies of receipts from pests control company dated on 03/25/24, 05/04/24, 07/16/24, 07/23/24, and 08/17/24. The report indicates they are treating for ants, roaches, and spiders. The most current report indicated there were only dead roaches found. During interviews with Staff S1-S3, were asked if they have seen cockroaches inside the facility, one (1) out of three (3) stated they have seen a cockroach inside the facility. Additionally, during interviews Staff S1-S3, were asked how they keep the facility free of pests and insects, three (3) out of three (3) stated they make sure it is cleaned and a pest control company comes out twice a month to treat. During interviews with Residents R1, R2, and R4, were asked if the facility is kept free of insects, three (3) out of three (3) stated they have not seen insects inside the facility. During an interview with a Resident R3's Responsible Party (W1), was asked if the facility is kept free of insects, they stated they have not seen any insects in the facility. During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated . An exit interview was was conducted with House Manager, Rino Santos, and a copy of this report was provided.