Complaint·June 20, 2023

Investigation Revealed the following. Regarding Allegation: Authorized representative was not provided a refund. It was alleged authorized representative was not provided a refund for pre-admission fees. On 1/18/2023 LPA Jeremiah Randle conducted an interview with facility administrator Arlene Feliciano (S1). Arlene Feliciano admitted a refund was not provided to the responsible party of R1 for any part of the pre-administrative fee. Per Title 22 Preadmission fees shall be refunded according to the following conditions: A 100 percent refund of a preadmission fee shall be provided to an applicant or the applicant’s representative if: The licensee fails to provide full written disclosure of preadmission fee charges and refund conditions. On 1/18/2023 LPA reviewed facility files and R1's admissions agreement and no clause for refunds are included. Based on interviews and records reviewed, the preponderance of evidence standard has been met. LPA finds the alleged violation did occur; therefore, the allegation is SUBSTANTIATED. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. This poses a potential risk to Health and Safety or personal rights to clients/residents in care. Exit interview held with Administrator. A copy of the report and appeal rights were provided.