Complaint·March 19, 2026

Allegation #2: Staff does not ensure facility is free of pest. It is alleged that the staff does not ensure the facility pest-free. Reports indicate that the facility is infested with rats, mice, and roaches, and that rat droppings have been found around the house. No additional information about this issue has been provided. On March 18, 2026, between 1:35 PM and 2:35 PM, the Department interviewed residents identified as Resident #1 through Resident #5 (R1-R5). Five (5) out of the five (5) resident members are unable to support this accusation. (R1-R5) all indicated they are satisfied with their accommodations and living conditions. There is no verification of pest activity at the facility according to (R1-R5). All residents stated they felt the place was safe and healthy. Resident #6 (R6) was not available for an interview. On March 18, 2026, between 1:45 PM and 2:45 PM, the Department interviewed staff members identified as Staff #1 and Staff #2. Two (2) of the two (2) staff members are unable to validate this claim. (S1-S2) denied having any concerns regarding the health and safety of the residents in their facilities. They stated that there have been no persistent pest issues to report. (S1) specifically mentioned that they have an ongoing contract with a well-known and reputable pest control company, which conducts services as needed to ensure the premises remain pest-free. On March 19, between 1:21 PM and 1:45 PM, the Department interviewed witness member identified as Witness #1 (W1). (W1) confirmed that the services were provided and that invoices were available to verify their requirement service took place on March 19, 2026. On March 19, 2026, between 2:30 PM and 3:00 PM, the Department inspected the facility's interior and exterior. The inspection revealed no signs of pest activity. The Department observed that the facility appeared to be in a sanitary and healthful condition. A review of a Terminix Service Inspection Report (dated 03/19/26) verified regular services performed. Based on the information gathered, there is not enough evidence to support the allegation mentioned above. Based on the information gathered from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is Unsubstantiated . An exit interview was conducted with Arlene Feliciano, and copies of the reports were provided.