complaint·March 9, 2022

Continued LIC9099-C page 2 Allegation: Facility failed to reassess resident. Interviews were conducted with staff 1-2 (S1-S2) Staff stated that they never failed to reassess residents. Staff stated all documentation and communication is noted. Residents 2-7 (R2-7) stated If a resident needs reassessment they are made aware and their family members, the responsible party are notified of any changes. Allegation: The facility failed to notify the POA of the resident's change of condition. Staff stated resident POA was notified of the change in condition. All documentation and communication were noted. Residents stated if there is a change in their conditions their physicians, family members, and responsible party are notified immediately. Allegation: The facility increased the rate without proper notice. Staff stated resident's POA was given proper notification of the rate increase. All documentation and communication are noted. Residents stated if there is a rate increase they receive proper notification and their, family members and responsible party is notified immediately. Investigation revealed the following: Staff 1-2 (1-2) provided LPA Bunker with copies of R1 admission agreement, Individual needs and service plan, service level fees, physician's reports, telephone calls with R1's POA on 09/02/2021, 09/21/2021, 12/24/2021, 12/30/2021, and 02/06/2022 regarding change of care level. Staff stated POA agreed on moving residents to REM and agreed with the level of care via telephone conversation. Staff stated Sunrise Assisted Living of Santa Monica mailed letters to POA on 08/28/2021, 10/25/2021, 12/25/2021, and 02/08/2022 regarding the rate increase. R1's progress notes dated 11/19/2021 - 03/06/2022 were documented in R1 change in condition. Staff provided proof of all documentation and communications regarding the allegations with R1's POA. R2-R7 interviewed stated that they had no issues, problems, or concerns and was happy with the staff, the care, and supervision and their daily needs are being met. The facility staff stated the allegations are false and denied all allegations. See continued LIC9099 page 3 Continued LIC9099 page 3 Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. There were no deficiencies cited. Exit interview conducted.