complaint·January 29, 2024

The investigation revealed the following: Regarding the allegation: "Staff did not manage resident's illness while in quarantine". It has been alleged that staff did not assist resident one during their quarantine period.Three (3) staff have denied the allegation, while one staff denied the interview. LPA interviewed seven (7) residents (R1-R7). Five (5) out of seven (7) residents have disagreed with the allegation and feel their needs are being met, while one resident denied the interview. Record reviews revealed that staff members have conducted routine checkups on resident one through the resident's illness quarantine from 12/14/24 - 12/19/24. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated . Regarding the allegation: "Staff did not meet resident's toileting needs while in quarantine." It has been alleged that one resident has Irritable Bowel Syndrome (IBS) that hasn't flared up in the past few years. During resident one's (R1) illness, IBS flared up once more and resident one had terrible diarrhea. LPA interviewed four (4) staff (S1-S4). Three (3) staff have denied the allegation, while one staff denied the interview. Five (5) out of seven (7) residents have disagreed with the allegation and feel their needs are being met, while one resident denied the interview. Record reviews revealed that R1's physician's report and the above-mentioned facilities' care plan both note as the same resident having no assistance needed with toileting. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Report continues, see LIC9099C Regarding the allegation: "Staff do not ensure that hallways are free from hazards" It has been alleged that one resident rides and parks their scooter in the hallway, which obstructs other residents' path of transportation. LPA interviewed four (4) staff (S1-S4). Three (3) staff have denied the allegation, while one staff denied the interview. LPA interviewed seven (7) residents (R1-R7). Four (4) out of seven (7) residents have disagreed with the allegation and one resident denied the interview. Based on observations and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation " Staff did not address inappropriate interaction between residents". It has been alleged that one resident rides and parks their scooter in the hallway, which obstructs other residents' path of transportation. Another resident went to the subject's room, when they were answered, inappropriately, by the driver of the scooter. LPA interviewed four (4) staff (S1-S4). Three (3) staff have denied the allegation, while one staff denied the interview. One staff have had a conversation with the subject regarding this allegation. LPA interviewed seven (7) residents (R1-R7). Five (5) out of seven (7) residents have not physically observed the allegation, while one resident denied the interview. Based on observations and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. An exit interview was conducted with Judith Uy-Villaruz , Exective Director (S1), and a copy of this report has been provided.