Complaint·May 8, 2023

INVESTIGATIONS REVEALED: Based on LPA’s records review, R1 was admitted to the facility on 2/8/2023. R1’s daughter is the designated responsible person with a Power of Attorney for R1. Regarding allegation: Staff did not provide resident with statements for services. It was reported that resident has been at this facility for the last two months and has not received any invoices or bills (statements) for resident's care and services. R1 has not received a copy of the admission agreement as well. LPA Montoya conducted interviews with two staff (S1-S2), one resident (R1) and one witness (W1). Interviews with S1 and W1 revealed that R1’s daughter is the POA and in charge of handling R1’s finances. S1 and W1 stated the facility provided R1’s POA with a copy of the Admission Agreement and statements for rent and other services. W1 stated on 3/25/23 at 11:30 am, R1, R1’s daughter and S3 had a meeting via telephone and discussed R1’s care, services and fees. Per LPA’s review of the facility statements for R1, the charges for rent, care and other services are indicated in detail. R1’s payments made to the facility are also included in the statement. Based on gathered information, there is no sufficient evidence to corroborate the above allegation. Based on LPA’s observation, interviews conducted, and records reviewed, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the above allegation is Unsubstantiated. An exit interview was conducted with Activity Coordinator Vicky Sotelo and a copy of the report was provided.