Complaint·November 16, 2023

Investigation Revealed the Following: Allegation: Staff does not assist resident with medical appointments. The details of the complaint alleged that the facility staff does not assist residents with medical appointments. During the records review, LPA Iniguez reviewed the current facility's activities calendar; it states that Thursdays are doctor's appointment days from 9:00 AM to 3:00 PM. LPA also observed a whiteboard inside the MedTech's room, where they record upcoming resident appointments. During the facility tour, LPA observed an extensive activities calendar in the hallway that announces medical appointments every Thursday from 9:00 AM to 3:00 PM. During an interview with the Administrator (A#1), he stated that the person who oversees the residents' medical and dental appointments is (S#1). Also, (A#1) noted that the facility assists residents with their medical/dental appointments, but most residents have their families to take them. However, if the family is not able to take the residents or a resident need to go to a medical/dental appointment, every Thursday from 9 to 3, our van takes the residents, drops them at the doctor's office, and when they are ready to return, the doctor's office calls us and will go to bring them back to the facility. During interviews with residents (R#1-R#6), 6 out of 7 stated that they do not need assistance with their medical/dental appointments since their families or insurance carriers take care of that. Also, 6 out of 7 stated that they have yet to need assistance from the facility to go to their medical or dental appointments, but they are sure that if they need help, the facility can provide it. During interviews with staff (S#1-S#6), 6 out 6 stated that MedTech oversees the medical/dental appointments (S#1). Also, 6 out of 6 stated that the facility will assist a resident with their medical/dental appointments, and the facility has a transportation mode to take them to their appointments every Thursday. Evaluation Report continues LIC 9099-C Allegation: Staff are not seeking medical attention for residents. The details of the complaint alleged that facility staff are not seeking medical attention for residents. During an interview with the administrator (A#1), he stated that the facility staff would help anyone who needed medical attention. During interviews with residents (R#1-R#6), 6 out of 6 stated that they felt the facility staff would provide medical attention or assistance if needed. During interviews with staff (S#1-S#6), 6 out 6 stated that the facility would assist the residents if they needed medical attention. Allegation: Staff speak inappropriately to resident. The details of the complaint alleged that facility staff speak inappropriately to resident. During the records review, LPA observed the yearly staff training the facility takes regarding residents' personal rights. Also, LPA observed the rights posted on the facility walls. In addition, LPA observed a copy of the personal rights in the resident's admissions agreement; this copy has to be signed by them or their representatives upon moving into the facility. During an Interview with the Administrator (A#1), he stated that the staff knows the residents' rights. They posted them on the facility walls; he said we do annual training when onboarding new staff. Also, (A#1) stated that no staff has spoken inappropriately to a resident. During interviews with residents (R#1-R#6), 6 out of 6 stated that they were aware of their rights and that no staff had ever spoken inappropriately to them. During interviews with staff (S#1-S#6), six out of six stated that they know the residents' rights and take training every year or during onboarding. Also, six out of six staff stated that they have never spoken to a resident inappropriately and don't know or have heard another staff member talk to the residents in that way. Evaluation Report continues LIC 9099-C During this investigation, LPA found did not find sufficient evident to support the above-mentioned allegations. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. California Code of Regulations (Title 22, Division 6, Chapter 8). An exit interview was conducted, and a copy of the Complaint Report was given to Craig Weech/Administrator.