complaint·November 15, 2023

LPA attempted to interview R-1 regarding this incident but was unsuccessful. LPA interviewed the other 2 residents, of which one witnessed S-1 flicking R-1 on the head while sitting at the dining table. Based on interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted. The Plan of Corrections were reviewed and developed with the administrator via telephone. A copy of this report and appeal rights were provided. During the visit today, LPA interviewed (S-1) who denied smacking R-1 on the head. Other staff did not witness S-1 hitting any residents. They stated they treat residents with respect and would not hit a resident. R-1 was interviewed and responded yes to staff hitting resident. However, R-1 could not provide any details regarding incident. Additional residents interviewed have not observed S-1 or any other staff hitting another resident. LPA did not observe any bruises or marks on R-1. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with staff Cherry Serame. A copy of this report along with the appeal rights were provided.