complaint·February 9, 2023

The investigation revealed the following: All three (3) residents who were interviewed revealed staff treated residents with respect and dignity. All two (2) staff who were interviewed denied the allegation. Staff interviews revealed facility had a policy and in service training to ensure residents’ right and being treat with respect. Therefore, staff treat residents with respect and dignity at the facility. In regard of the allegation, “staff do not follow food menu,” it was alleged that facility did not allow food menu to provide meal to residents. The investigation revealed the following: All three (3) residents who were interviewed revealed staff follow food menu to provide food to residents. Per file review, facility had bi-weekly food menu and posted in the kitchen. Three (3) residents interviewed revealed that staff followed food menu and provide various of food. All two (2) staff who were interviewed denied the allegation. LPA tour the kitchen, LPA observed food menu posted in the kitchen and refrigerator had more than two (2) days of perishable food supplies with variety. Therefore, there is not preponderance evidence to prove the facility failed to follow food menu. In regard of the allegation, “staff mismanaged resident's medication,” it was alleged that facility staff failed to administer resident#1’s medication on 1/31/23. The investigation revealed the following: All three (3) residents who were interviewed revealed staff administer residents' medication properly. All two (2) staff who were interviewed denied the allegation. LPA reviewed residents’ medication records and did not observe any missing medication. Therefore, there is not preponderance evidence to prove the facility staff mismanaged resident's medication. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegations is UNSUBSTANTIATED.