Complaint·June 12, 2024

The details of the complaint allege that the resident is being threatened both physically and verbally and the facility staff are not properly addressing altercations between residents. Interviews conducted with 4 out of 6 residents revealed that staff are addressing altercations between residents. R1 stated that in the beginning staff would tell R1 to ignore R2 and avoid contact but is now noticing that the facility is more active in assisting R1 with altercations with R2. R1 stated that on one occasion, R2 purposely bumped into them as they were walking by, and facility staff immediately separated both R1 and R2. R1 stated that the facility has called the police on various occasions and are constantly redirecting both R1 and R2 to deescalate these altercations. R1 also stated that the facility has offered them to move to a different room in a different floor, but R1 stated that they are not ready to move just yet and said that they were going to wait another month to see if things got better, if they didn’t, then they will consider moving. Interviews conducted with 3 out 3 staff revealed that facility staff is actively addressing altercations between residents. LPA spoke with Administrator, Maria Bravo and she stated that she has have been working with both residents to try and avoid altercations between them. The facility has reached out to R2’s physician and has also offered R2 for a phycological evaluation but R2 continues to deny any help. Maria Bravo stated that R1 and R2 were once roommates, and as soon as the facility knew of these altercations, they immediately separated both residents into separate rooms. She stated that she has had several meetings with R2 and has tried talking with them to see how to resolve this issue, but it has not helped. Lastly, R2 was provided with a 30-Day Eviction Notice for violation of house rules. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held. A copy of the report was provided to Maria Bravo, Administrator.