complaint·August 9, 2022

The investigation revealed the following: Regarding the allegation: Facility elevator(s) are not maintained in operating condition. “ It’s being alleged there are one or two very old elevators in the building that break down often.” On 08/09/2022 LPA interviewed 8 out of a total of 79 residents. 8 out of 8 residents confirmed the allegation to be true. R2 states, “it’s been about 3 months. It’s dangerous. Many of us can’t make it down the stairs.” R5 states, “I’ve been here for 8 years. I’m on the third floor. The broken elevator has been down for at least 3 months. It’s frustrating.” R6 states, “Oh yeah, the elevator has been broken for months. I’m on the 7 th floor. I have to wait awhile but I’m getting used to it. My main concern is if the second one breaks down. What will they do then?” R7 states, “this is an ongoing issue. This is not the first time these elevators have broken down. I think this might be the longest. Sometimes I can’t get to my room for almost 20 minutes because I live on the 10 th floor.” During interviews with staff, on 08/09/2022 LPA interviewed 5 out of a total of 54 staff. 5 out of 5 staff confirmed the allegation to be true. S1 states, “yes it’s been ongoing for 3 months now. There was an issue with the parts. Parts are taking some time to come in. We noticed some shaking with it, so we stopped it. If we ever had to evacuate, we wouldn’t use the elevator. We have evacuation chairs located on each stairwell (2), fire doors and the staff are trained in what to do.” S2 states, “yes, the elevator has been down since April. It hasn’t always been like this. It has never been down for this long.” S3 states, “yes, I have observed the elevator as not working. It has worked on and off a little in June and it went down again. The residents have brought up their concerns to us about it.” S5 states, “yes it has been broken for about two months. If we are doing trays it takes us longer to deliver. The residents will make comments that things are taking forever, or they had to wait for the elevator. So, we hear it one way or another.” On 08/09/2022, LPA Agard reviewed the following records: A staff roster dated 06/28/2022: 5 of the staff interviewed match with the roster. A resident roster dated 08/09/2022: 9 of the residents interviewed match with the roster. An account history report from thyssenkrupp dated 08/09/2022. Under the “On Site Repair” section it shows the elevator underwent repair on 03/07/2022, 05/04/2022, 05/19/2022, 05/25/2022, 06/02/2022, 06/28/2022. Under the “Callback” section of the report it indicates the elevator has had several call backs for repairs on 03/18/2022, 03/30/2022, 05/02/2022, 05/17/2022, 06/04/2022, 06/23/2022. The report indicates both elevators had been down on 03/30/2020. On 10/02/2021, the elevator broke down with residents trapped inside. During walkthrough, LPA observed signage indicating 1 of 2 elevators as out of Cont on 9099C service. Based on LPA’s observation, interviews conducted, and record review, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated . California Code of Regulations, Title 22, Division (6) and chapter (1) are being cited on the attached LIC 9099D. An exit interview was conducted. Plans of corrections were developed. A copy of this report and appeal rights were given.