complaint·March 29, 2023

LPA spoke with Holly Rice, (S1) Assistant Executive Director, and she reported that the one elevator has been out service and that parts for the elevator were on back order. (S1) submitted invoices that show the elevator has been serviced and maintained. The facility uses TK Elevator Corporation and has the Gold-Full Maintenance package with phone monitoring, as a warranty, to service both elevators. The elevator was last serviced on 03/01/23, 02/14/23, 02/01/23, 01/24/23, 01/18/23, 01/01/23, 12/28/22, 12/01/22, 11/01/22, 10/01/22, 09/20/22. On each occasion parts were ordered, maintenance completed, and the elevator was returned to service. The elevator has history of service problems. S1 reported that there are plans to have both elevators replaced, but the elevator that is down now should take approximately twelve weeks to complete. S1 also reported that the new Executive Director, Matan Burstyn, who will officially start on 03/30/23; is planning to have a meet and greet on that day and announce that both elevators will be replaced. On 03/29/23, LPA toured the laundry areas with maintenance technician (S2) and S1. On the 7 th and 3 rd floor LPA observed that the washing machines were out of service, and have signs posted. LPA was presented with two work orders created on 02/25/23 & 03/24/23 to be completed by the first weekend in April of 2023. On 03/29/23 LPA was presented with a construction agreement between owner and contractor by S1 which details elevator modernization that will commence on 4/1/23 with a completion date 4/1/25 to have both elevators replaced. The construction will allow the use of one elevator while the new elevator is being installed, explained S1. S1 also indicated that CCLD knows about the issue because another LPA was here last year investigating it as well. LPA advised that the fire department needs to be made aware of the issues barring any emergency that may arise. On 03/29/23 LPA interviewed residents R1-R5, and 5 of 5 residents confirmed the allegation to be true. 5 of 5 confirmed that one of the elevators has been out of service for months. They all confirm that the elevator has a history of breaking down, however when it does, the facility does call to have it repaired. But added that it takes a long time to get parts in stock which leaves them feeling inconvenienced. Additionally, 5 of 5 of the residents confirmed that they also have issues with the washing machines. In that they too have to be fixed often. Based on LPA’s observation, interviews conducted, and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation: Facility equipment is in disrepair, are found to be substantiated . California Code of Regulations, Title 22, Division (6) and chapter (8) are being cited on the attached LIC 9099D. An exit interview was conducted. Plans of corrections were developed. A copy of this report and appeal rights were given to Holly Rice, Associate Executive Director.