complaint·November 2, 2023

INVESTIGATIONS REVEALED THE FOLLOWING: Allegation: Staff do not provide resident with fluids when requested. According to SOC 341, it was reported that staff declines to give R1 fluids/drinks. Based on interviews conducted with seven out of eight residents (R2-R8), it was denied that staff do not provide residents with fluids/drinks when requested. Two residents (R7 & R8) revealed they get anything they request from staff. The department was not able to conduct an interview with R1 because R1 has passed away and was no longer available at the time of the visit. Based on interviews conducted with seven out of seven staff (S1-S7), it was denied that staff do not provide residents with fluids/drinks when requested. Four staff (S1-S4) stated R1 has a reserve of water jug in the bedroom that staff refills it when empty; Staff assists R1 with drinking because R1 has difficulty in drinking and R1 drinks from a cup with a straw. S5 stated when residents ask for water or any other drinks, S5 would get it for them. S6 stated when residents have any concerns, staff or residents would report to S6 and S6 denied that there was any complaint about staff not providing residents with fluids when requested. S7 stated residents would call the front desk for services like requesting fluids but sometimes S7 would bring residents water or juice when requested directly from S7. Based on LPA's observations during the visit on 9/12/2023, care providers, dining crew and front desk staff are attentive to resident's requests. Allegation: Staff do not ensure resident is provided privacy. According to SOC 341, staff have exposed R1’s private areas while taking R1 to the restroom with other people at the present location. Based on interviews conducted with seven out of eight residents (R2-R8), it was denied that staff do not ensure residents are provided privacy. The department was not able to conduct an interview with R1 because R1 has passed away and was no longer available at the time of the visit. Based on interviews conducted with seven out of seven staff (S1-S7), It was denied that staff do not ensure resident is provided privacy. Four staff (S1-S4) stated R1 has a private bathroom in the bedroom and R1 did not like using the common bathrooms. S6 stated when residents have any concerns, staff or residents would report to S6 and S6 denied that there was any complaint about staff not ensuring resident is provided privacy. Based on LPA's observations during the visit on 9/12/2023, LPA did not observe any incidents that violate residents' privacy. LPA observed each resident's bedroom including R1's bedroom has ensuite bathroom. This page was amended to change the word "privacy" to dignity/respect on line #16. Allegation: Staff do not treat resident with dignity and respect. According to SOC 341, R1 is enduring abuse from a perpetrator consistently. Based on interviews conducted with seven out of eight residents (R2-R8), it was denied that staff do not treat resident with dignity and respect. Three residents (R2, R7 & R8) revealed staff are respectful. The department was not able to conduct an interview with R1 because R1 has passed away and was no longer available at the time of the visit. Based on interviews conducted with seven out of seven staff (S1-S7), It was denied that staff do not treat residents with dignity and respect. Two staff (S1-S2) stated staff respect the residents and their families. S3 stated S3 did not have any issue with R1. S4 stated one staff (S8) reported to S4 that one staff (S8) heard S9 telling R1 to stop whining. S4 investigated the issue, R1 and S9 denied the allegation. S4 stated no further investigation was made because there was not enough evidence to prove the allegation. S4 admitted S4 did not report the incident to the facility administrator. LPA made an attempt to interview S8 but S8 was not working at the time of visit. LPA was not able to interview S9 because S9 was no longer working at the facility. S6 stated when residents have any concerns, staff or residents would report to S6 and S6 denied that there was any complaint about staff not ensuring resident is provided dignity/respect. Based on LPA's observations during the visit on 9/12/2023, staff treat residents with respect. Based on interviews, available evidence, observations, information received, and records reviewed there was not sufficient evidence to support the allegations, "Staff do not provide resident with fluids when requested, Staff do not ensure resident is provided privacy, Staff do not treat resident with dignity and respect". Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed UNSUBSTANTIATED . There were no deficiencies cited. An exit interview was conducted and a hard copy of the report was provided to Helen Lee.