complaint·April 8, 2021

Allegations: Facility did not have grab bars. Facility did not have hot water. It was alleged that this facility failed to have grab bars and hot water for resident #1 in (R1's) bathroom. LPA conducted a virtual tour of the facility on 04/08/21 and an inspection of resident #1 (R1's) room in Arbor Hall, an interview with staff #1-#2 (S1-S2), resident #1 (R1), and witness #1-#4 (W1-W4) and found there is no evidence to corroborate the allegation mentioned above. An interview with (R1) revealed that he is completely comfortable and content with his care at this facility and that his needs and services are met. (R1) states he has no problems accessing hot water or grab bars in his room. An interview with (W2-W4) revealed that there is no immediate health or safety concern and that (R1’s) services are being fulfilled by the staff at this facility. According to (W4) she is the power of attorney for (R1) and had done extensive research along with a social worker in selecting this facility to admit (R1). (R1) has now lived here at this facility in the same room for (6) years and (W4) claims she has had no complaints report in regards to staff or the facility. In an interview with (W4), she expressed there is discontent with a family member from out of state and would prefer (R1) to reside and be cared for in a private home. An interview with a family member (W1) confirmed she would prefer (R1) to in private home and that these allegations stem from her visit in 2019 at this facility and not from a recent visit. An interview with (S1) claims that routine maintenance checks of each room are done weekly. An interview with the social worker (W3) confirms that a visit to (R1) every month is conducted and has determined that no issues with (R1’s) care or living conditions. During an inspection visit on 04/08/21, LPA observed the (R1’s) room to be clean, safe, sanitary, and maintained in order. In (R1's) bathroom was equipped with grab bars, hot and cold water supply, and plumbing fixtures in working condition. Based on observation, record reviews, and interviews there's no evidence to support the allegations mentioned above. Based on information gathered, the Department did not find sufficient evidence to support the allegations: "The "Facility did not have grab bars" and "Facility did not have hot water". Although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged allegations are valid did or did not occur. Therefore, the allegations are "unsubstantiated.” A telephonic exit interview was conducted with Ginger Enriquez, and a hard copy was provided via email for signature.