complaint·June 11, 2021

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Staff are not meeting the resident’s hygiene needs. It is alleged the staff are not meeting resident #1 (R1’s) hygiene needs. Witness #1 (W1) claims (R1) has not been showered for a week. (W1) claims (R1) is scheduled showers twice a week on Wednesday and Saturday, and no records were found during a visit on 06/02/21. An interview with staff #1-#5 (S1-S5) all denied the allegation. An interview with (R1’s) assigned caregivers (S2-S4) all verified that (R1) is provided showers twice a week on Wednesday and Saturday. (S2-S4) reported (R1) occasionally refuses showers due to anxiety or discomfort issues and will decline to cooperate with staff. The facility used the sponge bath technique to keep (R1) clean and odor-free as an option when (R1) refuses to shower. This technique is used by the staff to maintain comfort and dignity for (R1). (S1-S5) all verified the services were performed and noted as evidence on (R1’s) “shower schedule notes”. An interview (R1) claims she has not been showered for (16) days. When (R1) was questioned for dates and time, (R1) was unable to provide an accurate date and time when alleged incidents occurred. During the interview, (R1) would wander in and out the order of sequence when explaining the conditions that happened. Although (R1) claimed no showers in (16) days, (R1) did not appear disheveled in appearance or presented with an unpleasant odor. Interviews were conducted with residents #2-#10 report the staff provides adequate services and is complimentary of the staff. Interviews with witnesses #2-#3 (W2-W3) both gave conflicting accounts but then were both unisons when describing (R1’s) appearance was not disarrayed. The Department inspected the facilities’ shower schedule notes and found all the necessary information were entered and that records were maintained and accurate. Records revealed (R1) is being provided bathing assistance two times weekly as noted on (R1’s) Admissions Agreement and Appraisal/Needs and Services Plan. The Department’s investigation consisted of an inspection of the facility, observation, review of (R1’s) service records, incident report, shower schedule notes, and interviews conducted and found no evidence to support the allegation mentioned above. Evaluation Report continues on LIC 9099-C Based on information gathered, the Department did not find sufficient evidence to support the allegation “Staff are not meeting resident’s hygiene needs.” Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged allegation is valid did or did not occur. Therefore, the allegation is "unsubstantiated.” No deficiencies were cited during this inspection visit. An exit interview was conducted with Ginger Enriquez, and a hard copy was provided via email.