complaint·March 23, 2022

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility is not communicating with the responsible party. Facility not responding to changes in resident health. I t is alleged the staff failed to communicate with the responsible party whenever there is a change in condition with resident #1 (R1) and failed to respond to changes in resident health. The complainant did not have specific dates or times regarding these allegations occurred. The Department interviewed witness #1 (W1) who stated she had difficulties getting a hold of any staff for updates with (R1’s) condition. (W1) claims she made several attempts to reach the administrator by phone or email during the COVID pandemic and communication went unnoticed. An interview with staff #1- #2 (S1-S2) both dispute these allegations and state they were both on the phone notifying the responsible representative for any changes in the resident's health condition. Furthermore, written documentation would have been created and submitted to Community Care Licensing (CCLD). The Department verified no Unusual Incident Reports about (R1) have been received. The complainant stated there were several in-person visits made at the facility and it was understaffed in Arbor Hall and only found one (1) staff on duty. The complainant was unable to provide dates to support this accusation. The Department examined the staffing schedule for July 2021, and it indicated that Arbor Hall had (18) staff scheduled for the month. It showed a minimum of (4) caregivers with two (2) med-techs on schedule. Interviews with residents #2- #6 (R2-R6) and family members witnesses #2-#6 (W2-W6) claimed the staff provided adequate communication with family representatives and were complimentary of staff during the pandemic. The communications with the administrator or staff were never a concern or an issue according to witnesses. The Department reviewed (R1’s) service records and tried to interview (R1) who was present on the 07/30/21 visit and was unable to hold a conversation as a result of her health condition. Based on the information collected, there is no evidence to support the allegations mentioned above. Evaluation Report continues on LIC 9099-C Allegation: Facility is not assisting the resident with hygiene needs. The details on this complaint allege the facility failed to assist resident #1 (R1) with hygiene needs. The complainant claims(R1’s) personal hygiene is neglected by staff. An interview with witness #1 (W1) expressed (R1) was provided poor services and neglected. (W1) claims she had demonstrative evidence to support neglect did occur with (R1’s) but failed to the evidence. The Department examined (R1’s) physician’s report and it exhibited that (R1) requires assistance with personal hygiene, grooming, and medication care. Interviews with staff #1-#5 (S1-S5) reported that (R1) was assisted daily and was never neglected with care as required by her physician. The Department examined the facility’s Shower Logs and the Resident Incontinent 2-Hour Check logs and uncovered the services were performed and the records were accurate and maintained in order. Interviews with residents #2-#6 (R2-R6) reported the staff is responsive with their care. Moreover, witnesses #2-#6 (W2-W6) reported the staff provided satisfactory services and is complimentary of them. The Department observed (R1) did not appear unkempt or presented an unpleasant odor due to inadequate hygiene care on an in-person visit on 07/30/21. The Department tried to interview (R1) and was not able to hold a conversation as a result of her health condition. Based on the information collected, there is no evidence to support the allegation mentioned above. Based on information gathered, an inspection of the facility, observation, analysis of (R1's) service records, and interviews conducted, the Department found no evidence to support the allegations listed on this complaint report. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with Ginger Enriquez and a copy of the report was provided.