complaint·November 28, 2022

INVESTIGATION REVEALED THE FOLLOWING: (S1) stated as soon as the request was received via Federal Express late on 11/17/22, it was immediately discussed with the facility's litigation manager, that the legal firm will respond to this request. (S1) reported following up with the litigation manager on 11/22/22 and was informed the case was being processed. At the time of 11/28/22, the Department contacted the complainant, who could not verify whether the facility's legal representative had been contacted. Based on the information gathered, there is insufficient evidence to support the facility's disregard or failure to provide (R1's) service records as requested by the authorized representative. Based on information gathered, an inspection of the facility, observation, and interviews conducted, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegations is Unsubstantiated. No deficiencies were cited during this visit. An exit interview conducted with Ginger Enriquez, and a copy of the report was provided.