complaint·November 20, 2023

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility has pests. The details of the complaint reported the facility has pests. The complainant reported the facility has "multiple cockroaches on the wall". The complainant did not provide further information on who was involved, where in the facility or when it took place. A full inspection of the entire facility was conducted by the Department, including the dining room, kitchen, activity rooms, library, medication, offices, public restrooms, and elevators. In Arbor Hall, the following rooms were inspected: #5, #7, #20, #21, #25, #26 and #27. In the Assisted Living, the following rooms were inspected: #2, #13, #20, #23, #30, #101, #102, #205, #209, #214, #267 and #284. During the inspection, no signs of pest infestation were observed on walls, floors, furnishings, or equipment. On 11/20/23 between 2:00 pm - 3:47 pm interviews with (7) out of (10) resident #1-#7 (R1-R7) indicated having no issues with pest in the common areas or individual rooms. (R8-R10) reported cockroaches were seen in their rooms; however, the facility sprays to eliminate the problem. Staff #1 (S1) stated the pest control company come to service the facility twice a week for the kitchen. Gam Exterminating Inc. comes to service the facility weekly or as needed. (S1) reported the facility has an annual service contract agreement with Gam Exterminating Inc. The facility provided maintenance service receipts along with the service contract as proof services are maintained. Based on the information gathered, the allegation mentioned above cannot be supported. Based on information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with Ginger Enriquez, and copies of the reports were provided.