complaint·October 31, 2024

The investigation revealed the following: Regarding the allegation “Staff did not ensure the facility was free of pests”, it is being alleged that the facility has roaches, and the facility is doing nothing to address the pest infestation. Interviews conducted revealed the following: 7 out of 10 residents indicated that have seen roaches in the facility but not a lot of them. 3 out of 10 residents indicated that they have not seen roaches in the facility. 10 out of 10 staff indicated: that they have seen roaches in the facility, the facility has very few roaches, and the facility hired a pest control company and they come to the facility on a regular basis to fumigate common areas and rooms. Invoices from a Pest Control Company dated from 07/2024 to 10/2024 indicated that they come to the facility three times per month; one visit is dedicated for the kitchen; two visits are dedicated to fumigating 10 rooms and common areas. On a monthly basis the Pest Control Company fumigates the kitchen area, 20 rooms, and common areas. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. Regarding the allegation “Staff did not safeguard resident's personal belongings”, it is being alleged that staff threw away resident’s food. Interviews conducted revealed the following: 8 out of 10 residents indicated that staff has not thrown away their personal food items. 9 out of 10 interviews conducted indicated that when staff clean residents’ bedrooms they do throwaway food that has gone bad for example gone moldy, smells bad, and looks inedible. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. No citations were issued. An exit interview was conducted, and a copy of this report was left with the Administrator.