complaint·August 22, 2025

The Administrator indicated that there is one resident who comes to the office every day requesting for mail or packages but there isn’t any there for the resident. Administrator indicated that the facility does not keep a mail log. The Activities Director indicated that mail is handed to the resident and not their roommate. If the resident is not at the facility, the mail will be stored in the office. Resident interviews (R3 – R4, R6, R8, R9) indicated that they have not had issues with mail. Resident interviews (R2, R7, R10) indicated they do not receive mail and have not heard mail complaints from other residents. Regarding the allegation, “staff is withholding residents’ mail,” based on interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. An exit interview was conducted and a copy of this report was provided to the Administrator Sandra Lopez.