complaint·September 18, 2025

The investigation revealed the following: Allegation: “Staff does not provide resident with appropriate sleeping accommodations”, it is being alleged that the facility has loud noises at night and because of this, residents’ are sleep deprived. Interviews conducted with R1 to R11 revealed the following: 10 out of 11 residents denied the allegation; 1 resident interview was inconclusive. Interviews conducted with S1 to S4 revealed the following: 4 out of 4 staff denied the allegation. Observations on 09/18/2025 revealed the following: all communal doors (not including resident apartment doors) in the first floor next to the kitchen area, laundry rooms, and exit to the parking lot were opened to see if doors slam shut and the doors did not slam shut. Communal doors were installed to prevent doors from slamming shut; doors closed slowly on their own. The emergency exit door that leads to the second floor has a commercial adjustable door closer and the door did not slam shut. The washer and dryers were observed operating and they made minimal noise; LPA went into the resident's apartment next to the laundry rooms and the LPA did not hear the washer or dryer operating. R1’s records reviewed revealed the following: there is no mention that R1 has been having a difficult time sleeping, is a light sleeper, nor that they suffer from sleep deprivation. Based on the department’s observations, interviews, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted, and a copy of this report was left with the Administrator, Sandra Lopez.