complaint·January 23, 2026

The investigation revealed the following: Allegation: “Staff did not ensure that the resident's hygiene care needs were properly met at the facility”, it is being alleged that R1’s hygiene care needs are not properly met at the facility. Interviews conducted with R1 to R11 revealed the following: 11 out of 11 residents denied the allegation, furthermore, R1 indicated that staff assist them with showers 2 to 3 times a week and staff assist them with picking out their clothing items each morning. Interviews conducted with S1 to S5 revealed the following: 5 out of 5 staff denied the allegation. Observations of residents revealed the following: On 12/23/2025, many residents were observed well groomed (for the residents that were not well groomed, residents indicated that facility staff assisted them with dressing in the morning and/or they had soiled their clothing after breakfast). On 1/23/2026, R1 was observed well groomed. Weekly Shower Schedules revealed the following: R1 receives assistance with showers on Tuesdays and Fridays. Residents that receive assistance with showers range from once a week to three times a week. R1’s Appraisal/Needs And Services Plan revealed the following: “Resident will be encouraged to remain as independent as possible and to complete their activities of daily living to the best of their ability…Resident will be encouraged to maintain good hygiene by bathing regularly”…person responsible “staff.” R1’s Physicians Report dated 5/8/2025 revealed the following: R1 is able to dress/groom self with assistance but R1 requires assistance with bathing. Based on the department’s observations, interviews, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted, and a copy of this report was left with the Administrator, Sandra Lopez.