complaint·June 3, 2021

that a resident found a cockroach in their bed. During the tour, LPA Jones observed the rooms to be in title 22 regulation. LPA Jones did not observe bugs(cockroach) in the resident bedrooms. LPA Jones did not observe and bugs in the kitchen or common areas. Residents 1-5 revealed during their interviews that they like living in the facility, they have not observed any bugs (cockroaches) in their rooms or any other areas in the facility. Residents 1-5 stated that housekeeping come in to clean their rooms once a week. The residents stated that housekeeping change their sheets when they come to clean their rooms and housekeeping also cleans their bathrooms. The administrator stated during her interview that she has not observed any cockroaches or bugs in the facility. The administrator stated that she has not received any complaints from the residents or staff about cockroaches. The administrator stated that housekeeping cleans the facility several times throughout the day. The administrator stated that pest control sprays the facility once a month and provided LPA Jones with invoices. LPA Jones did not observe any evidence of cockroaches on the invoices the administrator provided. Staff 2-6 revealed during their interviews that they have not observed cockroaches or other bugs in the resident rooms, kitchen or others areas in the facility. Staff 2-6 stated that if pest are observed during their shift then they will report it to management right away. Staff 2-6 stated that they observe housekeeping cleaning the facility daily. Staff 2-6 stated that they have not received any complaints from the residents regarding cockroaches. Staff 4 revealed during her interview that deep cleaning is done once a week in 4-5 resident bedrooms. Staff 4 stated that during that time, in addition to the standard cleaning (changing the bedding and surfaces) housekeeping moves the furniture around cleans behind those areas too. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.