complaint·March 6, 2024

allegation above. Per AD, mail is only opened when it is addressed to Hacienda Grande Senior assisted living. On 03/06/24 LPA interviewed L1 regarding the allegation above, L1 stated that social security mail is opened if the mail is addressed directly to Hacienda Grande Senior Assisted Living. On 03/06/24 LPA interviewed S1-S3 regarding the above allegation, 1 of 3 staff interviewed reported that all mail is sealed when provided to a resident, 2 of the 3 staff interviewed reported that they have no knowledge of the mail procedures. On 03/06/24 LPA interviewed R2-R6 regarding the allegation above, 5 of 5 residents interviewed denied the allegation above reporting they have not had any issues with obtaining their mail. On 03/06/24 LPA was unable to interview R1, R1 whereabouts are unknown at this time. Allegation: Facility staff are asking residents for money outside of monthly rent fees. It is being alleged that facility staff are asking resident for resident’s debt card and resident refused. Facility staff proceeded to ask resident to get in staff’s car to withdraw money. Resident refused. On 03/06/24 LPA interviewed AD regarding the above allegation, AD denied the allegation above. AD continued to state that L1 will speak to residents and residents POA if the months rents was not paid. On 03/06/24 LPA interviewed L1 regarding the allegation above, L1 denied the allegation above and reported POA’s are contacted when rent payment has not been made. 03/06/24 LPA interviewed S1-S3 regarding the above allegation, 3 of 3 staff interviewed denied the allegation above. On 03/06/24 LPA interviewed R2-R6 regarding the allegation above, 5 of 5 residents interviewed denied the allegation above and reported the facility does not handle any of their financial resources. On 03/06/24 LPA was unable to interview R1, R1 whereabouts are unknown at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations and Unsubstantiated. Exit interview conducted with Licensee Rodrigo Ramos, and a copy of this report was provided.