Office review·August 26, 2025

On August 26, 2025, at 1:30 PM, an office meeting was held to discuss Complaint 11-AS-20210226154939. Present at the meeting were Janae Hammond, Licensing Program Manager (LPM); Lizeth Villegas Licensing Program Analyst (LPA), Rodrigo Ramos Licensee, Elvie Medina Lorenzona Administrator, Shalani Ramos Quality assurance, and Luwana Klarstrom Compliance. During the meeting, the LPM reviewed the details of the complaint. On April 8, 2022, the Department substantiated an allegation of neglect and lack of care and supervision, which facility staff retained a resident with a prohibited health condition that needed a higher level of care due to pressure injuries. At the time the findings were delivered on April 8, 2022, the Department indicated that an enhanced civil penalty determination was pending, pursuant to Health and Safety Code Section 1569.49(e), relating to Serious Bodily Injury. The Department is reviewing the complaint for enhanced civil penalty for serious bodily injury pursuant to H&S 1569.49(e). The total amount for the civil penalty totals $10,000 for Serious bodily injury. Exit interview conducted and a copy of this report was provided.