complaint·November 15, 2023

INVESTIGATIONS REVEALED: Allegation: Staff speaks inappropriately to resident in care. According to SOC 341, a staff was very angry toward R1, and it hurt R1. On 11/15/2023, LPA interviewed two out of four residents (R1-R2). R1 stated a staff (S1) and R1 had disagreements. R1 stated S1 told R1 “I am tired of pleasing you. You would die if you continued to refuse to eat”. R1 stated S1 speaks to R1 with a raised voice and sounds angry for unknown reasons. R2 stated S1 has a lot of responsibilities in the home and sometimes S1 becomes frustrated but S1 takes good care of the residents. R2 stated R2 heard R1 and S1 argued on several occasions and S1 yelled at R1 because R1 refused to eat. On 11/15/2023, LPA interviewed two out of two staff (S1-S2). S1 and S2 denied that staff speaks inappropriately to resident in care. On 11/15/2023, LPA interviewed three witnesses (W1-W3). W2 stated W2 heard from R1 that R1 and S1 had disagreements. W3 stated W3 heard from R1 that R1 and S1 had arguments. However, W1 denied the allegation. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; Therefore, the allegation of: "Staff speaks inappropriately to resident in care” is found to be SUBSTANTIATED. According to the California Code of Regulations (Title 22, Division 6, Health and Safety Code), the following deficiency has been observed and citation issued (ref. LIC 9099D). Exit interview was conducted and a copy of the report was provided to Staff Joel Morales.