Complaint·May 15, 2026

The investigation revealed the following: Allegation: Staff did not ensure that the resident's room was maintained in a clean and sanitary condition. It is alleged that staff leave residents floor and toilet unclean. LPA toured facility, restrooms and flooring in both main unit with kitchen and neighboring unit did appear to have unclean floors, restrooms in both units were entered and appeared clean and sanitary. LPA toured 4 individual rooms outside of units, each room has a private bath, floors and restroom in each room appeared clean and sanitary. LPA interviewed 2 staff and each denied the allegation and stated that the facility is swept and mopped daily, rooms are cleaned regularly or as needed when a resident mentions cleaning is needed. LPA interviewed 5 Residents and 4 denied the allegation; they stated staff clean regularly and have not observed the floors or restroom being left dirty or unsanitary and don’t find this as a concern. Based on statements and interviews conducted with staff/residents, and LPA’s observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.