Complaint·May 7, 2025

Allegation- Staff did not respond to resident’s call bell in a timely manner. It is alleged that staff allowed a resident who had fallen, to lay on the floor without giving the resident any assistance until 7:00am the following morning. It was reported that the resident called for assistance by pushing their call button at their bedside, but no one answered their call for assistance. On 05/7/25 from 10:00am-2:00pm the department interviewed staff (S1-S4) and resident (R1) about the allegation. 4 of 4 staff denied the allegation that the Staff did not respond to resident’s call bell in a timely manner. Staff stated that the resident did not have a fall, the resident slipped off the bed and needed assistance getting up. Staff stated that the resident rang the call bell, and they responded right away to the call. They stated that the resident pushed the bell around 6:30am, they went in to help and used a Hoyer Lift to get the resident on their feet and back in bed. They further state that the resident had no injuries, did not need first aid or medical treatment, and the facility submitted an incident report. The department interviewed resident (R1) about the allegation and 1 of 1 resident denied the allegation that Staff did not respond to resident’s call bell in a timely manner. Resident stated that the staff does respond to their call button and when they need assistance the staff does not take any more than five minutes to respond to their request. The resident further stated that they are satisfied with the care and supervision they are getting from the staff. The department reviewed the Incident Report (Dated: 4/20/25) and observed that the report was submitted, and the resident did not have or reported having any injuries or need for medical treatment. Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Staff did not respond to resident’s call bell in a timely manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No citations were issued. An exit interview was conducted with Rodolfo Lozado, Administrator Assistant, and a hard copy of this Complaint Investigation Report was provided.