complaint·May 11, 2021

Allegation: Facility is not serving food of the quality or quantity to meet the residents’ needs. LPA conducted interviews with residents (R1, R3, R5-R6) and staff (S1-S4). Residents (R1, R3, R5-R6) stated the food tastes good. Residents (R1, R3, R5-R6) stated there is enough food, including snacks served. Resident (R5) stated she gets way too much food. Residents had no issues with the food service requirements. Staff (S1-S4) stated the residents are served breakfast, lunch and dinner with snacks. Staff (S1-S4) confirmed a resident can ask for more food. LPA observed during inspection an adequate food supplies of non-perishable for a minimum of one week and perishable food for a minimum of two days on the premises. LPA obtained and reviewed a four-week menu cycle with a variety of foods to meet the quality and quantity necessary to meet the needs of the residents. Based on LPA’s observation, interviews conducted and records reviews, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged allegations are valid did or did not occur, therefore the allegations are "Unsubstantiated". An exit interview was conducted with Ethel Culala, and a hard copy was provided for signature.