complaint·December 9, 2022

Based on the LPA's investigation, the investigation revealed the following: Allegation 1 – Facility not providing heaters for the residents. Interviews with S#1 & S#2, communicated that they had heaters in the facility. They have always had them. The staff turns the heaters for the residents, so they won't be cold. The residents have their heater in the room and it's always on. Interviews with residents, communicated that the facility gave them heaters and they turn them on for them. LPA observed and took pictures of 4 heaters in the facility for the resident's use. The interviews and observations did not concur with the above allegation. Allegation 2 - Facility does not have a working washing machine for residents to use. Interviews with the s#1-S#2, communicated that the washing machine broke down, but they purchased a new one for the facility and it will be delivered with the next few days. In the meantime, the administrator is hand washing the thin clothes for the residents and drying them at the facility. The big items laundry and bulk clothes are taken to the laundry mat for the residents until the new machine machine arrives. Interview with the r#1 & R#2, communicated that their laundry is being done for them by the facility. They were not aware the washing machine was broken. The facility provided the invoice for new machine washing purchase. The interviews and records review did not concur with the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Cathy Espino, Administrator, and a hard copy of report was provided.