complaint·May 23, 2022

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Staff denied resident family visits. Interviews with Executive Director and Dementia Unit Manager stated that R1 was a POA and R1’s POA advised the facility that certain family members are not allowed to visit R1. The facility is abiding by POA’s request. When other family members that are not on the POA approved list to visit, the facility calls POA to see if those individuals can visit with R1. If POA denies visitation for those individuals, the facility denies the visitors request to visit via in-person. Interview with Dementia Unit Manager stated that according to the POA, they are having a legal court date in June 2022, to finalize R1 situation. Interviews with R#1 -R#3, where not able to communicate with LPA. Due to their advance mental condition. LPA reviewed Notarized Durable Power of Attorney, which grants POA to make decisions on behave of R1. The interviews and records review did not concur with the above allegation. Allegation 2 - Staff denied resident other communication with family. Interviews with Executive Director and Dementia Unit Manager stated that R1 was a POA and R1’s POA advised the facility that certain family members are not allowed to visit R1. The facility is abiding by POA’s request. When other family members that are not on the POA approved list to visit, the facility calls POA to see if those individuals can visit with R1. If POA denies visitation for those individuals, the facility denies the visitors request to visit via in-person, telephone, written, and/or virtual. Interview with Dementia Unit Manager stated that according to the POA, they are having a legal court date in June 2022, to finalize R1 situation. Interviews with R#1 -R#3, where not able to communicate with LPA. Due to their advance mental condition. LPA reviewed Notarized Durable Power of Attorney, which grants POA to make decisions on behave of R1. The interviews and records review did not concur with the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Robert May, Executive Director, and a hard copy was provided.