complaint·September 26, 2022

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Staff denied resident family visits. Interviews with Executive Director and Dementia Unit Manager stated that R1 was a POA and R1’s POA advised the facility that certain family members are not allowed to visit R1. The facility is abiding by POA’s request. When other family members that are not on the POA approved list to visit, the facility calls POA to see if those individuals can visit with R1. If POA denies visitation for those individuals, the facility denies the visitors request to visit via in-person. Interview with Dementia Unit Manager stated that according to the POA, they are having a legal court date in June 2022, to finalize R1 situation. Interviews with R#1 -R#3, where not able to communicate with LPA. Due to their advance mental condition. LPA reviewed Notarized Durable Power of Attorney, which grants POA to make decisions on behave of R1, but it does not give the POA the right to restrict visitors. R1’ can have visitors as long as R1 allows visitors to visit. PIN 21-48, states that POA do not have the right to restrict visitors for R1. Interviews and records review does concur with the above allegation. Allegation 2 - Staff denied resident other communication with family. Interviews with Executive Director and Dementia Unit Manager stated that R1 was a POA and R1’s POA advised the facility that certain family members are not allowed to visit R1. The facility is abiding by POA’s request. When other family members that are not on the POA approved list to visit, the facility calls POA to see if those individuals can visit with R1. If POA denies visitation for those individuals, the facility denies the visitors request to visit via in-person, telephone, written, and/or virtual. Interview with Dementia Unit Manager stated that according to the POA, they are having a legal court date in June 2022, to finalize R1 situation. Interviews with R#1 -R#3, where not able to communicate with LPA. Due to their advance mental condition. LPA reviewed Notarized Durable Power of Attorney, which grants POA to make decisions on behave of R1, but it does not give the POA the right to restrict communication with family. R1 can have communication with family if R1 excepts the family. PIN 21-48, states that POA do not have the right to restrict communication with family for R1. Interviews and records review does concur with the above allegation Based on LPA’s observations and interviews which were conducted and records review, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. A ccording to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiencies and issued citations. An exit interview was conducted with Robert May, Executive Director, and a hard copy was provided.