complaint·December 10, 2025

Continued LIC9099-C page 2 Investigation revealed the following: Allegation: Staff do not allow residents to choose their own physician. On December 10, 2025, between 11:30 a.m. and 4:30 p.m., the Department conducted interviews with Staff #1 through #4 (S1–S4). S1–S4 stated that on November 6, 2025, a letter regarding the Medical Director changes was emailed to all residents’ families, responsible parties, Power of Attorney (POA), conservators, and a copy was provided to every resident in the facility. The letter was displayed at the front desk, with additional copies available for anyone to take. All four staff members (4 out of 4) confirmed that residents are allowed to choose their own physicians. Staff reported that residents had the option to retain their previous Medical Director or switch to the facility’s new Medical Director. All four staff members stated that residents who had been under the facility’s previous physician elected to switch for various reasons. Staff further states that the facility has never refused to allow any physician to enter. The Medical Director changes were documented in residents’ medical records, effective November 23, 2025. S1–S4 denied the allegation. On October 31, 2025, between 2:30 p.m. and 3:30 p.m., the Department interviewed Residents #1 through #6 (R1–R6). When asked whether staff forced residents to switch their physician to the facility’s new physician, all six residents (6 out of 6) stated they had options and were allowed to select their own physician. Residents confirmed they received a copy of the letter regarding the Medical Director changes, and that their families, responsible parties, Power of Attorney (POA), and conservators also received the letter. All six residents reported they had no concerns with the changes and agreed to them. Each resident (6 out of 6) confirmed they are satisfied with their current physician and denied the allegation. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. There were no deficiencies cited. LPA Bunker provided Executive Director Robert May with copies of the LIC9099 and LIC9099-C Complaint Investigation Reports. An exit interview was conducted.