complaint·May 11, 2023

The investigation revealed the following: Regarding allegation #1: Resident is being retaliated against. On 05/10/23 at 10:00am, LPA interviewed S1. S1 denied the allegation that the Resident is being retaliated against. S1 stated that at no point in time has anyone, me or my staff has ever retaliated against a resident for filing a complaint; or because someone filed on their behalf. It is my practice to sit down with my residents and try to resolve any conflict that arises in the facility. Moreover, I try to resolve any conflict with the representatives of the residents. On 05/10/23, LPA interviewed S2 about the allegation that the Resident is being retaliated against. S2 denied the allegation and asserted that they are not retaliating against any resident. S2 stated that they try and treat each resident with respect no matter the conflict. On 05/10/23, LPA interviewed R1-R6 about the allegation that Resident is being retaliated against. Residents R1-R2 denied the allegation and confirmed that they are receiving proper treatment and have no issues with the staff. And have not been retaliated against for any complaint made by them or their representative. R3-R6 was not able to be interviewed due to cognitive impairment issues. LPA observed the residents in care and noticed that they all seemed to be happy with no discernable issues. Based on interviews, observations, and records reviewed there is insufficient evidence to support the allegation: Resident is being retaliated against. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Regarding allegation #2: Resident is not being provided activities. On 05/10/23 at 10:00am, LPA interviewed S1. S1 denied the allegation that Resident is not being provided activities. S1 stated that w e provide a variety of activities for the residents. I try to take them on weekly car rides to the park to get them out of the facility. Additionally, we provide exercise activities to keep them healthy. We have puzzles, games, and I try to keep them active by having them walk around the facility with me to keep their strength up. Additionally, all of the residents that can participate, they do. However, those that don’t want to participate I don’t force them to do anything they don’t want to do. LPA observed a calendar of activities posted in the facility. On 05/10/23, LPA interviewed S2 about the allegation that the Resident is not being provided activities. S2 denied the allegation and stated that the facility provides a number of different activities for the residents. For instance, we play card games, there are puzzles, also we take them on car rides to the park. On 05/10/23, LPA interviewed R1-R6 about the allegation that the Resident is not being provided activities. Residents R1-R2 denied the allegation and confirmed that the facility does provide activities for the resident. R1 stated that R1 does not participate because R1 is bedridden. R3-R6 was not able to be interviewed due to cognitive impairment issues. Based on interviews, observations, and records reviewed there is insufficient evidence to support the allegation: Resident is not being provided activities. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Regarding allegation #3: Resident is being financially abused while in care. On 05/10/23 at 10:00am, LPA interviewed S1. S1 denied the allegation that the Resident is being financially abused while in care. S1 stated that one of the representatives for a resident believes that I am financially abusing a resident because I stated that I was going to be increasing the basic rate services. I have a right to do that it is in the admission agreement, and I also issued a 60-day notice of the increase. Additionally, the representative said I was financially abusing the resident because I was not providing incontinence items. Per the admission agreement, the family is required to do that. However, I keep a personal supply for times when the family is short. I supply it to the resident only until they can supply their own. Plus, the resident complains about the diapers the representative brings and prefers mine because mine is of a higher quality. I am not nor have I ever financially abused a resident while in care. On 05/10/23, LPA interviewed S2 about the allegation that the Resident is being financially abused while in care. S2 denied the allegation and stated that none of the residents have complained of being financially abused. And to my knowledge they are not. On 05/10/23, LPA interviewed R1-R6 about the allegation that the Resident is being financially abused while in care. Residents R1-R2 denied the allegation and confirmed that the facility is not financially abusing them. R3-R6 was not able to be interviewed due to cognitive impairment issues. Based on interviews, observations, and records reviewed there is insufficient evidence to support the allegation: Resident is being financially abused while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited. An exit interview has been conducted and a copy of the Complaint Report provided to Licensee, Rukayat Adamson.