complaint·December 22, 2023

Investigations revealed the following: Allegation: Staff are not addressing pest infestation at the facility. SOC 341 indicates “The facility is cockroach infested”. It is alleged that staff are not addressing pest infestation at the facility. On 12/22/2023 at 1:00 pm, LPA Montoya toured the facility. LPA observed two insect traps in the kitchen on the floor. From 1:20 pm – 1:45 pm, LPA Montoya interviewed two staff (S1-S2). Based on interview with S1, it was revealed that the facility has pests and licensee hired Orkin to provide pest control services to the facility. S2 stated Orkin began pest control services a few months ago and continued to provide treatments to inside and outside areas of the facility every other two weeks. From 1:50 pm – 2:15 pm, LPA Montoya reviewed the Orkin service reports. Based on records review, the facility has a pest control service agreement with Orkin dated 8/12/2023. LPA observed Orkin serviced the facility on August 12, September 19, October 11, 16, 20, 30, November 6, 10, 30 and December 16 of 2023. Service reports show Orkin inspected for pest activity and treated in common areas as necessary, both interior and exterior grounds. Based on records review, interviews and observations, the facility has timely taken the necessary actions to combat the pest infestation and therefore there is not enough evidence to prove the above allegation. Allegation: Uncleared adult(s) are working at the facility. SOC 341 indicates “The facility has been hiring undocumented caregiver with no permission to work”. It is alleged that “Uncleared adult(s) are working at the facility”. On 12/22/2023 from 1:50 pm – 2:15 pm, LPA Montoya conducted interviews with S1 and S2. Both S1 and S2 stated there are two regular caregivers (S2-S3), three caregivers/relievers (S4-S6), and the administrator (S1) working at this facility and . REPORT CONTINUED IN LIC9099-C From 2:20 pm – 2:30 pm, LPA reviewed the staff roster (LIC 501), Personnel Summary and time sheets. Based on LPA’s records review, all staff (S1-S6) working at this facility have California background clearances. Based on records review, interviews and observations, there is not enough evidence to prove the above allegation. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; Therefore, the allegations, " Staff are not addressing pest infestation at the facility” and “Uncleared adult(s) are working at the facility” are found to be UNSUBSTANTIATED. No deficiencies were cited during this visit. An exit interview was conducted with Administrator Marhlyn Sapugay and a copy of the report was provided.