Complaint·November 9, 2022

Based on the LPA's investigation, the investigation revealed the following. Allegation 1 – Facility prohibiting resident from having visitors. Interviews conducted with S#1, communicated that she was attempting to explain to the family member and POA for resident, that she was going to connect family member with upper management, so they could speak to family member about family members concerns. Family member yelled and screamed at S#1. S#1 repeatedly asked family member to leave, because she was causing a scene and making the residents very uncomfortable. Family member continued to yell and scream at S#1. S#1 was going to call the front desk to have them call the police, when family member lunged at S#1. S#1 backed away from family member and advised family member that type of behavior was not appropriate. Police arrived and removed family member from facility. Interviews conducted with S#2 – S#5 communicated that they did not witness the incident, but did know that family member is restricted from coming to facility. Interviews conducted with S#6 - S#8, communicated that they witnessed the incident in question and also know that family member is restricted from coming to facility. LPA reviewed SIR dated 11/04/22, were S#1 wrote that R#1 family member was not being allowed to visit or go into facility. CCLD received an email dated 10/28/22, where Silverado Beach Cities – writes to family member, they will not be allowed to enter the facility for the next couple weeks. AB 937 prohibits the facility from restricting visitors from residents. The interviews and records reviewed concur with the above allegation. Based on LPA’s observations and interviews which were conducted and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. According to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiency and issued a citation. An exit interview was conducted with Jessica Ponce, Director of Health services a hard copy of report was provided along with Appeal Rights.