complaint·March 12, 2026

Regarding the Allegation : Resident sustained multiple bruises due to staff neglect. This complaint alleged that the facility neglected R1 causing bruises. LPA Calderon witnessed staff moving residents with no issues and there were no negative interactions between staff and residents. LPA Calderon noted residents having breakfast. LPA Calderon noted 4 residents at the dining table. All residents looked well and in good health. Records review indicate the following: Physician report (dated 01/28/2026) indicates that R1 has health issues and cognitive issues. Interviews indicate the following: W1 indicates that W1 visits R1 every day and staff take care of R1 needs. W1 indicates that staff does not neglect R1. W1 indicates that R1 has thin skin and bruises easily. S1-S2 deny the allegation. R2-R4 deny the allegation. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “resident sustained multiple bruises due to staff neglect” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Greg Macellven (S1).