complaint·March 6, 2025

Allegation: Staff did not provide accommodations to a resident in care. The complaint details that there was a lot of noise coming from the heater and other equipment, which irritated resident ears. During the visit on 03/06/2025, LPA Richard inspected all the residents' rooms and had staff turn on the heaters to inspect if they were noisy or malfunctioning. LPA observed the heater was operational and fully functional. When the heater was on there was normal noise coming out from the wall where the heater is located. However, when LPA Richard entered each of the resident rooms while the heater was on for thirty minutes LPA was not able to hear anything while in the resident room . On 03/06/2025, from 10:30 AM to 11:00 AM, LPA interviewed Resident # 2- 5 about the allegation 4 out of 6 denied the allegation and stated they could not hear any noise when inside the room. On 03/06/2025, from 11:16 AM to 12:20 PM, LPA interviewed Staff #1-3; 3 out of 3 staff denied the allegation and stated that the heater noises were normal, and they could only hear the sound when in the living room where the heater is against the wall. LPA interviewed the Administrator who denied the allegation and stated that only one resident complained about noises coming from the room and insisted the hearing aids had an electric shot coming through the body. LPA interviewed Witness #1 who denied the allegation and stated that Resident #1, R1 had a hearing problem for years even though the doctor could not give any logical explanation for R1's hearing problems. During the file review, LPA received and reviewed the Appointment Desk and Future (dated 01/07/2025 to 08/07/25) indicating that R1 has been seen numerous times for Hearing Tests from R1's primary doctor. LPA was unable to interview Resident #1. During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. Exit interview conducted. A copy of this report was provided to the staff Allison Gaddi.