complaint·February 1, 2023

INVESTIGATIONS REVEALED: Allegation: Food is served cold. It is alleged food is served cold. LPA interviewed seven (7) staff and ten (10) residents. Based on interviews conducted, six (6) residents and two (2) staff revealed food is served cold while four (4) residents and five (5) staff revealed food is not served cold. Three residents (R1, R4, and R5) stated food is rarely served hot; Two residents (R2 and R8) and five staff ( S2, S3, S4, S6 and S7) stated what is hot is served hot; One resident (R3) stated R3 has not been served cold food that is supposed to be hot, but R3 heard other residents have complained that food is served cold what is supposed to be hot; One resident (R6) stated the food is served at an acceptable temperature; Three residents (R7, R9 and R10) stated sometimes food is served cold. And two staff (S1 and S5) revealed that there are residents who complained that hot food was served cold. Based on interviews conducted there is no sufficient evidence to corroborate the above allegation. Allegation: Food is not prepared in a safe/healthful manner It is alleged food is not prepared in a safe/healthful manner. LPA interviewed seven (7) staff and ten (10) residents. Based on interviews conducted, all seven staff (S1-S7) and all ten residents (R1-R10) denied food is not prepared in a safe/healthful manner. Based on interviews conducted there is no evidence to corroborate the above allegation. Allegation: Staff are not observing personal hygiene and food services sanitation practices which protect the food from contamination It is alleged staff are not observing personal hygiene and food services sanitation practices which protect the food from contamination. LPA interviewed seven (7) staff (S1-S7) and ten (10) residents (R1-R10). Based on interviews conducted, all seven staff and nine out of ten residents denied staff are not observing personal hygiene and food services sanitation practices which protect the food from contamination. One resident (R5) stated staff don’t wear gloves when serving residents with food and R5 questions whether the dining tables are sanitized or not. Based on interviews conducted, there is no sufficient evidence to corroborate the above allegation. REPORT CONTINUED IN LIC 9099C Based on information gathered, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated. Exit interview was conducted with Administrator Will Carter and a hard copy was provided.