complaint·March 17, 2023

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Staff are not providing adequate food service. According to complaint the food is served cold to residents. Interviews conducted with S#1 - S#10, communicated that the food is not served cold. The food is warm and heated at the right temperature. Some times the residents get busy with other things and don't get to their food right away and it gets cold. There was a time when the hot plate was not working and the food was someone cold, but they got it fixed now. The staff reheats the food in the microwave if the residents still wanted to be hotter. Most of residents just like their food to be real hot, specially their soups, they like those to be steaming hot. Interviews conducted with R#1 - R#10, communicated that the food is always served cold. They would say about 90% of the time. The 3 meals a day are all cold. If the protein is not cold the vegetables are. If the vegetables aren't cold the meat is. Sometimes the staff get it right and they get a hot meal, but hardly never. Some have complained to Management, but nothing has been done. It seems that instead of getting better it remains the same. LPA reviewed the repair invoice and the heating lamp wasn't heating the food. The facility had the heating lamp repaired and they said it should fix the issue of cold food. LPA toured the kitchen and dining room, the food was at a good temperature. The LPA did not taste the food. The interviews conducted and record review does concur with the above allegation. Based on LPA’s observations and interviews which were conducted and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A ccording to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiency and issued a citation. An exit interview was conducted with Will Carter, Operations Specialist, and a hard copy was of report and Appeal Rights were provided.