complaint·April 14, 2023

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Staff are not providing adequate food service. According to complaint the food is served cold to residents. Interviews conducted with S#1 - S#10, communicated that the food is not served cold. The food is warm and heated at the right temperature. Sometimes the residents get busy with other things and don't get to their food right away and it gets cold. There was a time when the hot plate was not working and the food was somewhat cold, but they got it fixed now. The staff reheats the food in the microwave if the residents still wanted to be hotter. Most of residents just like their food to be extremely hot, especially their soups, they like those to be steaming hot. Interviews conducted with R#1 - R#10, communicated that the food is always served cold. They would say about 90% of the time. The 3 meals a day are all cold. If the protein is not cold the vegetables are. If the vegetables aren't cold the meat is. Sometimes the staff gets it right and they get a hot meal, but hardly never. Some have complained to Management, but nothing has been done. It seems that instead of getting better it remains the same. LPA reviewed the repair invoice, and the heating lamp wasn't heating the food. The facility had the heating lamp repaired and they said it should fix the issue of cold food. LPA toured the kitchen and dining room; the food was at a good temperature. LPA observed the food in the pots and pans while they were cooking it. The food that was inside the pot and pans were boiling, and steam was rising from the pot and pans. The LPA did not taste the food. The interviews conducted and record reviewed do concur with the above allegation. Based on LPA’s observations and interviews which were conducted and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A ccording to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiency and issued a citation. An exit interview was conducted with Tracey Holder, Executive Director, and a hard copy was of report and Appeal Rights were provided.